Contact Information
Contact us by Email, Telephone or Snail Mail
We take our customer care very seriously. While our aim is to
make our website easy to understand and navigate, we know there are
times when you may need a bit of assistance.
We have provided a number of ways for our Customer Care team to
help you:
Bertram Wireless, 300 Industrial Drive, Random Lake, WI
53075
920-351-1023
920-994-9990 fax
For New Service availability in and around your community, please allow 3 days for us to
complete
evaluation of availability:
new_service@bertramwireless.com
If you're a motivated self-starter looking for a job in
a rapidly growing company, we may have a place for you. Please send resume to:
employment@bertramwireless.com
Support and billing questions will be answered by phone only. We
have extended hours to accommodate these issues. Payment info, upgrading and
viewing your account can be completed by logging into your Customer Portal on
the home page of this website and hit the "Wireless Payment" button.
We will respond to you within 24 hours, during regular business
hours. All email correspondence is completely confidential. Bertram
Wireless: 920-351-1023
HOLIDAY HOURS
Dec 24th
& Dec 26th for the Holiday
NEW HOURS OF SUPPORT
Monday, Wednesday, Thurs &- Friday 8am-8pm, Tuesdays
8-5pm
Saturday 9am-1pm
OFFICE HOURS FOR PAYMENT & EQUIPMENT RETURN-Monday -
Friday 8-5pm
Due to relocation of our
offices within the building, it would be advised to call 920-351-1023 ahead if you are
dropping off equipment. If you do come after 5pm or during lunch breaks you can
call the same number and we will meet you at the door.
920-994-9990
Send your inquiries to:
Bertram Wireless
Attention: Customer Care Center
300 Industrial Drive
Random Lake, WI 53075
