Contact us by Email, Telephone or Snail Mail
We take our customer care very seriously. While our aim is to
make our website easy to understand and navigate, we know there are
times when you may need a bit of assistance.
We have provided a number of ways for our Customer Care team to
Bertram Wireless, 300 Industrial Drive, Random Lake, WI
For New Service availability in and around your community, please allow 3 days for us to
evaluation of availability:
If you're a motivated self-starter looking for a job in
a rapidly growing company, we may have a place for you. Please send resume to:
Support and billing questions will be answered
by phone only. We have extended hours to accommodate these issues. Payment info,
upgrading and viewing your account can be completed by logging into your
Customer Portal on the home page of this website and hit the "Wireless Payment"
button. If you don't have a username and password, please contact us.
***Thanksgiving Holiday Hours******
Bertram Wireless would like to wish you a safe and Happy
Thanksgiving holiday. In observance of the holiday, we will be open regular
hours on Wednesday, November 26th, closed on Thursday, November 27th and will be
open on Friday from 8am-12pm and Saturday from 9am-1pm for phone support. We
appreciate you choosing us as your Internet provider and wish you and yours a
HOURS OF SUPPORT BY PHONE -
Monday - Friday 8am-8pm, Saturday 9-1pm.
Regular Walk-in Office Hours - 8 am - 5 pm, Monday -
Send your inquiries to:
Attention: Customer Care Center
300 Industrial Drive
Random Lake, WI 53075