Installation can be a difficult procedure if you don't
know what you are doing. Bertram Wireless has elected not to allow any more self
installs. The installers
that we suggest are fully insured and have been doing this type of work for many
years. Installation completed by the installers are always completed in an
professional and expedient way.
When it comes to this problem there are several answers and we may have to look into which situation is yours.
The first thing to do is a full reboot
of your system. This needs to be done exactly as instructed.
First,
you will need to turn off all equipment, meaning lap-tops, wireless printers,
XBox, and PCs that link to your router, if you have one.
Then, unplug the power plug
for the router and the Motorola power supply. Wait 5 minutes, then plug in the Motorola
Power supply only, wait 5 minutes. Then plug in the router and wait 5
minutes also. Now turn on your computer.
This
usually takes care of most connection problems.
Secondly if you have a Linksys BFX-41 router you will have to call us to get some special settings for the
router. We are also researching other routers that may have this same
problem.
If you do not have a router and it seems to be
doing the same thing, please call us 920-994-2388 for some special settings.
Check the settings in your mail program that
may not be "reading" that your are off-line. If it is checked, uncheck it.
You may have a setting in
email that is incorrectly set. If you are using Outlook Express, click the tab that
is called "Connections". Remove the checkmark from "Disconnect after sending
and receiving", and you should be able to check mail without disconnecting
It is any software that gathers a user's information
through the users Internet connection without his or her knowledge, usually for
advertising purposes.
Spyware is
similar to a Trojan Horse in that users unknowingly install the product when
they install something else. A common way to become a victim of spyware is to
download certain peer-to-peer file-swapping products that are available today.
Aside from the issues of ethics
and privacy, spyware
steals from the user by using the computer's memory resources and by eating
bandwidth as it sends information back to the spyware's home base via the user's
Internet connection. Because spyware is using memory and system resources, the
applications running in the background can lead to system crashes or general
system instability.
Because spyware exists as independent executable programs, they have the ability to monitor
keystrokes, scan files on the hard drive, snoop other applications, such as
chat programs or word processors, install other spyware programs, read
cookies, change the default home page on the Web browser,
consistently relaying this information back to the spyware author who will
either use it for advertising/marketing purposes or sell the information to
another party.
These programs help protect your computer against
pop-ups, slow performance, and security threats caused by spyware and other
unwanted software. You can have as many of these scanners on your computer as
you want and it is advisable to have more then one. You can only have one
antivirus software on at a time. See Info on Spam also.
Click here to get
Malwarebytes Anti-Malware - free
Click here to get
Spam Bully-Try
14 days free
Click here
to get
SpyBot Search and Destroy-donation
Click here to get IObit Security 360 - free
BERTRAM
WIRELESS EMAIL USER INSTRUCTIONS:
(Nconnect
email user instructions below these)
Setting up an e-mail
account
- There are many different versions
of both programs but the info needed is the same for both. This will
eliminate email staying on our servers, because email left there is limited.
1.
Open up
Outlook Express or
Microsoft Outlook.
2.
Go to the
tools menu, then select
accounts.
3.
Click on
add and then select
mail.
4.
Type in your
display name
in the box provided. (Note: This is going to be the way people will
see your name. I would suggest not using your full name, but enough of
your name so people still know who is writing. (ex: B Jones, The Jones ,
Kelly J...exc.)
5.
Click Next.
6.
Enter your user name/logon, it is your
full email address. (Note:
All Bertram Wireless email addresses are "@bertramwireless.com"
extension.
7.
Click Next.
8.
Make sure that the line across the top
reads: My incoming mail server is a POP3 server.
9.
In the incoming and outgoing mail server
boxes type in:
mail.bertramwireless.com
Also on this same page, DO NOT check the box that says “Log on
using secure
password authentication(SPA)”.
Bertram Wireless email address users:
Microsoft Outlook and
versions of
Outlook Express
users
will see on the bottom of this screen a button
saying "More Settings or Advanced Settings", or in “Properties” “Accounts”
you may have to go back and find these settings—this is very important!
Click this button and you will be brought to the next screen. Select the
"Outgoing Server” tab and check "My Outgoing
Server
(SMTP) requires authentication" and also check the box: “log on using” then
put the User Name, full email address, and password in, then check the box
“Remember Password”.
10. Then click Finish.
11.
Verify that your username/logon is your full email address and is typed correctly.
Don't forget to check the spelling of your password.
12.
Click Next, and then click Finish.
Nconnect Email USER Setup Only: "Print the pages"
STEP #1 LOGGING INTO NEW WEB EMAIL SYSTEM -
Click
Here
STEP # 2 SET UP EMAIL IN:
OUTLOOK EXPRESS
or
MICROSOFT OUTLOOK
or THUNDERBIRD - Click Preference
The first thing is to make sure that the box for “Work offline” under “File”
is UNCHECKED. Also, check for
any cords that may have become unplugged. Then, if that isn't the issue, do
a full reboot of your system.
The first thing to do is a full reboot
of your system. This needs to be done exactly as instructed.
First,
you will need to turn off all equipment, meaning lap-tops, wireless printers,
XBox, and PCs that link to your router, if you have one.
Then, unplug the power plug
for the router and the Motorola power supply. Wait 5 minutes, then plug in the Motorola
Power supply only, wait 5 minutes. Then plug in the router and wait 5
minutes also. Now turn on your computer.
This happens because of the settings in your mail
program, such as Microsoft Outlook or Outlook Express. Many people with
Dial-Up have settings so that mail comes to you in Text version. All that
needs to be done is to change a few settings and it will correct itself. In
Outlook Express, go to Tools, Options, Read, and uncheck the "Read all
messages in plain text". In Microsoft Outlook, go to Tools, Options, Mail,
Mail format and set all settings to “HTML” instead of “Text”.
Wireless users: Follow instructions here and
Dial-Up users below this.
Wireless Instructions:
1. In a blank browser address line type
powercode.bertramwireless.com
2. Click on the online bill pay option
3. Type in your username and password
4. Click on make credit card payment
5. Enter your credit card or debit card information. If your information is
in the account already, you will be able to make the payment without
entering your card number. Provide all data entered exactly as it reads on
your debit or credit card, including middle initials and correct billing
address.
6. Click Make payment. Type in the amount and then click Ok
Credit or Debit Card Only -
No American Express
Dial-Up Instructions:
1. In a blank browser address line type
dialup.bertramwireless.com
2. Click on the online bill pay option
3. Type in your username and password
4. Click on make credit card payment
5. Enter your credit card or debit card information. If your information is
in the account already, you will be able to make the payment without
entering your card number. Provide all data entered exactly as it reads on
your debit or credit card, including middle initials and correct billing
address.
6. Click Make payment. Type in the amount and then click Ok
Credit or Debit Card
Only - No American Express
Initially, our service will be connected to one computer. With equipment called a router that can be purchased from us, you can make your Internet connection wireless within your home. This is great for surfing the Internet with your laptop. Our preference in purchasing a router is the Linksys 54g or the 54g2. The Linksys router has far less problems with our system, so this is the reason for us recommending it. If you purchase a router, please don't install the software included with the router. If you do, you may be adding additional firewalls that will conflict with our system. Let us advise you to lock your router with a pass code, so no one can enter your system. You are responsible for any info that is transmitted from an unsecured router.
